Come build with us

Exubrancy helps make the world a happier and healthier place by bringing wellness and community-building programs to workplaces. Our programs are facilitated by sought-after fitness instructors, meditation teachers, massage therapists, mental health thought leaders, and other wellness and community-building experts. In joining Exubrancy's team, you'll be part of a rapidly-expanding business with top tier clients, including over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy.

In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

The Role:
As an Account Coordinator, you'll own the day-to-day of a portfolio of client relationships, staffing and overseeing wellness events on our scheduling platform, managing invoicing, and serving as a responsive point of contact for clients and wellness pros via phone, email, and our platform. You'll work closely with our Account Management team, who will loop in on anything strategic or high-stakes, and with our sales team as they develop and expand client programs. This role is built to grow: as you build fluency in the account management function, you'll take on more portfolio ownership with a clear path to promotion into an Account Manager role.

What You’ll Do:

• Relationship Management: Manage day-to-day relationships for a portfolio of client accounts, escalating strategic or high-stakes issues to a senior Account Manager.

• Event Operations: Staff and oversee wellness events using our scheduling platform, ensuring smooth execution.

• Invoicing & Admin: Manage client invoicing and account administration with precision.

• Communication Hub: Field client and wellness pro inquiries via phone, email, and our scheduling platform, resolving routine issues and flagging anything that needs escalation.

• Program Support: Support Account Managers and sales in developing and expanding client wellness programs.

• Growth Path: Build toward promotion into an Account Manager role as you take on more portfolio ownership.

Skills & Qualifications:

• 1+ years of experience in a fast-paced and challenging work environment

• Growth-Oriented: Eager to build account management skills in a fast-paced, high-growth environment

• Adaptable: Comfortable executing against a defined playbook while learning to manage ambiguity

• Detail-Oriented: Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks"

• Tech Savvy: Proficient in Google Workspace tools; experience with Airtable is a major plus. Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively

• Interpersonal Excellence: Personable, exuberant, and love speaking to people on the phone and in person

• Entrepreneurial Spirit: Resourceful, independent, and comfortable taking the lead on your own projects

• Mission-Driven: A genuine passion for health, wellness, and building community

Work Environment: Hybrid NYC-based role (2 days/week in-office). 

Compensation & Benefits:
$65,000-$70,000/year, based on experience. Total potential compensation includes participation in our annual company performance bonus pool, rewarding your contribution to our collective growth.

Benefits include PTO, Health Insurance, 401k, Pre-Tax Commuter Benefits, Parental Leave, Monthly Wellness Stipend, Monthly Team Building Events, Weekly Team Wellness Events, Pet-Friendly Office

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Exubrancy is on a mission to make the world a happier and healthier place by bringing premium wellness and amenity programming to the modern workplace. Our offerings, led by top-tier wellness experts and experience facilitators, have catalyzed lifestyle changes for over 1,000 forward-thinking organizations like Spotify, Dropbox, and Etsy.

In joining Exubrancy, you aren't just taking a job; you’re becoming an integral part of a rapidly scaling small business where your work directly impacts our growth and the wellbeing of thousands of employees.

The Role:
As an Account Manager, your impact is sweeping. You will be the face of Exubrancy for our clients, acting as a strategic partner to help them develop and grow their wellness programs. A successful candidate will be highly organized, an exceptional communicator, comfortable managing high-value enterprise accounts, and excited to help shape the account management function at a fast-growing organization.

What You’ll Do:

• Portfolio Ownership: Own end-to-end relationships for Exubrancy's highest-value and most complex client accounts, serving as the primary strategic point of contact.

• Strategic Growth: Lead strategic conversations on program design and expansion, partnering with sales to identify upsell and renewal opportunities before clients ask.

• Escalation Point: Take on issues that Account Coordinators can't resolve independently, and lead resolution of high-stakes or sensitive client situations.

• Account Health & Oversight: Own the overall health of your portfolio (retention, satisfaction, revenue growth), including accountability for event staffing and invoicing accuracy.

• Mentorship: Onboard and coach Account Coordinators as they grow into the function.

• Cross-Functional Partnership: Work with sales, operations, and leadership on renewal strategy, pricing, and account planning.

Skills & Qualifications:

• 3+ years of experience in a fast-paced, challenging work environment (Account Management, Sales, or Customer Success preferred).

• Account Ownership: Demonstrated track record owning enterprise or high-complexity client relationships, including upsell/renewal responsibility.

• Comfort with Ambiguity: Comfortable navigating ambiguous, high-stakes situations independently

• Organized: Highly organized with the ability to manage multiple priorities in a fast-paced, evolving high-growth environment.

• Detail-Oriented: Quick, efficient, and thorough, you take pride in "nothing slipping through the cracks.”

• Tech Savvy: Proficient in Google Workspace tools; experience with Airtable is a major plus. Familiarity with AI-based LLMs to enhance productivity, streamline communications, and solve problems creatively.

• Interpersonal Excellence: Personable, exuberant, and genuinely love connecting with people via phone and in person.

• Entrepreneurial Spirit: Resourceful, independent, and comfortable taking the lead on new projects.

• Mission-Driven: A genuine passion for health, wellness, and building community.

Work Environment: Hybrid NYC-based role (2 days/week in-office).

Compensation & Benefits:
$75,000-$80,000/year, based on experience. Total potential compensation includes participation in our annual company performance bonus pool, rewarding your contribution to our collective growth.

Benefits include PTO, Health Insurance, 401k, Pre-Tax Commuter Benefits, Parental Leave, Monthly Wellness Stipend, Monthly Team Building Events, Weekly Team Wellness Events, Pet-Friendly Office

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

As our Business Development Intern, you'll work directly with Exubrancy's leadership team, a small group of entrepreneurial professionals with experience at leading companies and top academic institutions. At Exubrancy, you won't just join a rapidly scaling organization, you'll team up with an experienced team that will challenge you and invest in your professional growth. Specific projects may include sales research and campaign execution, newsletter content management, and other initiatives that directly support company growth.

You:

• Are excited about entrepreneurship and eager to make a tangible impact

• Are currently enrolled in, or a recent graduate of, an undergraduate program

• Have a strong academic record

• Have demonstrated leadership in a work setting and/or extracurricular activities

• Find problem solving genuinely engaging

• Are resourceful, responsible, patient, tenacious, informed, independent, and confident

  Are quick, efficient, and detail-oriented. Nothing slips by you, and you stay on top of your tasks

Exubrancy is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.